Documents

The presentation given to stakeholders at our Stakeholder Conference and Transport Integration Forum on Tuesday 9 April 2019.

In this issue: • Passengers to benefit from a range of timetable improvements being introduced in May • Stepping up revenue protection activities across our network • Staff donate old uniforms to The Salvation Army • West Midlands Mayor praises the work of station adopters and volunteers

In this issue: • We are one – what we have achieved in our first 12 months and our plans for the future • Introducing West Midlands Stations Alliance • Lost property charges dropped • We’re searching for you Cross City Heroes • London Northwestern Railway operates most reliable electric trains

Community Rail is an important element to the West Midlands Trains franchise and is at the heart of the London Northwestern Railway Customer Experience Directorate. We have three extremely engaged and active award-winning Community Rail Partnerships, as well as 26 station adoption groups. This report looks back on the first year of this franchise and documents the progress which has been made.

Community Rail is a key component of the Customer Experience Directorate at West Midlands Railway and we are working to introduce community activity at all of our 114 stations. This report covers the key community rail activities of the past year, outlines the strategic goals with committed obligations that have been delivered and provides summaries of projects for the year ahead.

West Midlands Trains Business Update is our new bi-monthly stakeholder newsletter. In this issue: • An update on the introduction of the Class 230s on the Marston Vale Line. • Work begins on the new Wolverhampton interchange • Open days inspire the next generation • BBC Music Day comes to stations across our network • Introducing our news head of stakeholders and community

Please note this is not a final document and is subject to some small changes. However, this is how the new interiors might look.

The West Midlands Railway stakeholder briefing spring 2018 presentation can be found here.

Slides from the London Northwestern Railway stakeholder briefing Spring 2018 can be found here