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  • New Street’s new way to help passengers during Christmas markets

    New Street’s new way to help passengers during Christmas markets

    More support teams to help keep rail passengers and revellers safe at Birmingham New Street station are being introduced during this year’s Frankfurt Christmas markets.
    Since the summer, St John’s Ambulance volunteers and a dedicated anti-social behaviour team have been based in the station during busy weekend nights on a trial basis.
    It's helped tackle anti-social behaviour, such as drunken

  • Little Train Conductors at Birmingham New Street

    The UK's most obsessed mini train enthusiasts become conductors for the day

    Today (Wednesday 1 November), West Midlands Railway (WMR) hosted its greatly-anticipated event, giving mini train enthusiasts across the UK a once in a lifetime experience as part of its Little Train Conductor competition.
    11 lucky winners, aged between four and ten, lived out their wildest dreams this half-term as they boarded at Birmingham New Street station and experienced first-hand what i

  • Rail industry creates immersive VR film to show passengers at Birmingham New Street how they can help to combat sexual harassment

    Rail industry creates immersive VR film to show passengers at Birmingham New Street how they can help to combat sexual harassment

    Immersive VR experience, designed to empower bystanders to recognise and help combat sexual harassment on the railway, on show today at Birmingham New Street station. Demonstrating how a small action could make a big difference is important - 85% of women would feel relieved if someone intervened when experiencing sexual harassment on public transport.  This is the latest in a series of nationw

  • West Midlands Railway launches community projects fund

    West Midlands Railway launches community projects fund

    Communities from across the West Midlands Railway (WMR) network are being invited to put forward innovative ideas to help transform their areas.
    Grants of up to £10,000 are being made available through the latest round of WMR’s “Your Community, Your Fund” scheme, funded by the Department for Transport. The scheme is aimed at inspiring people to get involved with the railway and supporting estab

  • All aboard! West Midlands Railway searching for 'Junior Conductors' in new competition

    All aboard! West Midlands Railway searching for 'Junior Conductors' in new competition

    West Midlands Railway (WMR) is searching for junior conductors to climb on board and help run services as part of a new competition.
    Four lucky winners aged between four and 10 will have the chance to work alongside real train conductors on one of WMR's brand-new trains during the autumn half-term.

    Having joined the railway network across the Shrewsbury, Hereford and the newly-named Elep

  • West Midlands Railway: Ticket office modernisation plans consultation extended

    West Midlands Railway: Ticket office modernisation plans consultation extended

    Passengers are being given more time to respond to proposals published by West Midlands Railway (WMR) to modernise the way train tickets are sold at stations.
    The company, alongside other train operators in England, has today (July 26) announced that the consultation will be extended to Friday 1 September – an extra five and a half weeks.
    By extending this period, WMR is giving passengers ad

  • West Midlands Railway: Impressive time-lapse video released after Trent Valley line upgrades

    West Midlands Railway: Impressive time-lapse video released after Trent Valley line upgrades

    Major upgrades on the Trent Valley line to improve future rail journeys for passengers and freight services are now complete.
    The railway reopened today (Monday 24 July) after essential improvements to the West Coast main line through Staffordshire.
    During a nine-day railway closure, Network Rail replaced 2,000 metres of track, 3,000 new railway sleepers and laid 2,500 tonnes of track founda

  • West Midlands Railway launches podcast to help keep passengers up to date

    West Midlands Railway launches podcast to help keep passengers up to date

    Passengers travelling with West Midlands Railway (WMR) are being invited to tune in on their train journey after the operator launched its first ever podcast.
    The podcast – titled On The Rails – will answer some of passengers’ frequently-asked questions about the railway as well as featuring insightful interviews with guests from across the industry.
    So if you’ve ever wanted to know how temp

  • Reminder to passengers at Lichfield Trent Valley ahead of six-month platform closure

    Reminder to passengers at Lichfield Trent Valley ahead of six-month platform closure

    West Midlands Railway is reminding passengers at Lichfield Trent Valley that Cross City Line services will not call at the station for six months from Saturday 15 July.
    Platform 3 at the station is in need of urgent repair and will be entirely replaced as part of a £5.8million investment by Network Rail.
    The demolition of the existing platform and installation of a temporary step-free footbr

  • West Midlands Railway unveils ticket office modernisation plans

    West Midlands Railway unveils ticket office modernisation plans

    West Midlands Railway has today (5 July) published proposals to modernise the way train tickets are sold at stations.
    The company, alongside other train operators in England, is proposing to bring employees out from behind ticket office windows to be closer to customers, providing an enhanced customer service role and greater visibility of staff on concourses and platforms.
    The proposals rep

  • Temporary end of the line in Lichfield for Cross City passengers

    Temporary end of the line in Lichfield for Cross City passengers

    Rail passengers are being advised about a six-month long project to completely rebuild platform 3 at Lichfield Trent Valley station to improve future journeys.
    Platform 3 is the last stop on the Cross City line directly above platforms 1 and 2 on the West Coast main line.
    Network Rail is investing £5.8m to improve the railway interchange, making journeys much more reliable for passengers usi

  • West Midlands Railway: Passengers advised to travel early ahead of play off final this weekend

    West Midlands Railway: Passengers advised to travel early ahead of play off final this weekend

    Coventry City fans travelling with West Midlands Railway (WMR) to Wembley for the Championship play off final are advised to travel early on Saturday 27 May.
    Services between Nuneaton – London Euston and Coventry – London Euston are expected to be very busy, particularly between 12pm and 3pm and from 7pm onwards.
    Passengers are advised to allow plenty of time for their journey and queueing s

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