West Midlands Railway is reassuring customers who require assistance when travelling that help is still available on the rail network despite the impact of coronavirus.
The operator has released a series of informative videos detailing the steps railway staff are taking to help passengers with support needs travel on trains and through stations.
The videos explain how staff are wearing protective equipment and maintaining arm contact with visually-impaired passengers while keeping as much physical distance as possible. A thorough wheelchair cleaning regime has also been introduced at stations.
Jonny Wiseman, customer experience director, said: “In this new era of travel it is vitally important we make sure passengers who need extra help when travelling are not left behind.
“We have made great strides in recent years in improving accessibility on the railway network and we are determined to continue that good work while we adjust to social distancing requirements.
“I would encourage passengers to use our website or phone line to book free assistance in advance wherever possible to help us provide the best possible service.”
Last year West Midlands Railway and sister company London Northwestern Railway carried out almost 50,000 acts of passenger assistance between them across the network.
The operators are also reminding passengers that it is compulsory to wear a face covering on board trains. Exemptions apply – see www.wmr.uk/facecoverings for more details.
To book assistance, passengers should visit www.wmr.uk/assistance or call 0800 024 8998.
About West Midlands Trains
For further information on this release, call our press office on 03300 955150 or email firstname.lastname@example.org
West Midlands Trains operates both West Midlands Railway and London Northwestern Railway services.
- London Northwestern Railway services operate between Liverpool and Birmingham, and on the West Coast Main Line to and from London Euston.
- West Midlands Railway services operate to destinations across the West Midlands via Birmingham New Street and Birmingham Snow Hill.
The West Midlands Trains franchise started on 10 December 2017 and will run until 2025/26.
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